Nightsthetics Clothing Brand
NIGHTSTHETICS was founded because of passion and inspiration from anime streetwear fashion. As a brand, we focus on keeping our designs within the minimalistic aesthetics while incorporating anime-inspired fashion.
Please be understanding and patient as this is a huge work load for only one individual to complete. I will try my very best to fulfill and meet everyone's expectation at a professional standard. Thank you for your understanding.
All inquiries are to be submitted via the "CONTACT US' form or email us at support@nightsthetics.com. Please allow up to 24 hours to respond to email correspondence.
If the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution.
Please note, sending multiple forms with different messages may slow down the response time. We encourage customers to send one message per order inquiry.
Payments & Safety
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We additionally accept mobile payment methods such as Shop Pay, PayPal, and Google Pay.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
Processing:
Please allow up to 2-3 business days for any given order to be processed and handled along with an additional 1-2 business days during high sale periods (i.e. new arrivals).
Delivery:
Please allow up to 4-7 business days in the U.S. or 7-21 business days internationally for your orders to be delivered, after they have been shipped out.
All orders are processed within 2-3 business days and shipped within 4-7 business days unless the specific product description states otherwise. Domestic orders typically arrive within 1-3 business days after the order has shipped, excluding Sundays federal holidays, and unanticipated shipping delays.
IF AN ATTEMPTED DELIVERY NOTICE IS LEFT BY THE SHIPPING COURIER, PLEASE FOLLOW UP FOR REDELIVERY OR PICKUP INSTRUCTIONS. NIGHTSTHETICS IS NOT RESPONSIBLE FOR ANY MISSED DELIVERIES AND CANNOT SCHEDULE REDELIVERY ATTEMPTS.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, currently there is a free shipping promotion for all orders from the U.S. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
- ALL SALES ARE FINAL (WITH THE FOLLOWING EXCEPTIONS BELOW)
- DUE TO LIMITED QUANTITY OF PRODUCTS, YOU CAN NOT CHANGE OR CANCEL YOUR ORDER ONCE IT HAS BEEN CONFIRMED, FINALIZED, AND PAID FOR.
We maintain a strict no refund policy. Refunds are not allowed unless it is due to a merchandise defect. All claims must be made within 5 days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions.
Please contact us at via contact form and provide a detailed explanation of the issue.
REFUND REQUESTS ARE HANDLED ON A CASE BY CASE BASIS.
A refund request must be submitted within 48 hours of purchase or before shipment has been sent out.
If your order has been sent out, please contact us at via contact form and provide a detailed explanation of the issue.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.